Business Collaboration in the Utilities Industry: Creating Relationships to Drive Positive Business Results
Centrarse en el BPO del sector Utilities.
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24/10/2007
Energy and Utility companies face tremendous challenges—intensifying pressure
from regulators, demanding customer expectations, rising SG&A expenses and
the mergers and acquisitions wave. Many companies are taking a good, hard look
at where they excel, and in turn, where they do not. As a result, utilities are
handing over non-core activities to third parties that can guarantee reliable
service with a variable cost structure.
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