Improve Customer Value by Delivering a Seamless Digital Customer Experience
Capgemini’s Customer Centric Digital Platform is based on intelligent Business Process Management (iBPM). It can help utilities maximize their return on investment by giving them a single platform to unify their customer-facing business processes with their internal operational processes. The customer centric digital platform unifies customer facing contact centres, social media apps or mobile/web channels with internal business processes such as meter-to-cash.
Using the example of Bob, a fictive customer, this animated video shows how the digital customer-centric digital platform brings value to utilities.