Billing Transformation

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End-to-end support to modernize your billing

Today’s turbulent economy demands that companies trim policy servicing costs and improve cash flow, while managing growing delinquency risks. Tech-savvy insurance customers now expect electronic billing and payment options, online access to their complete account, up-to-date information, and round the clock change capabilities. At the same time, companies are refining business segment strategies and trying to improve customer experience to promote greater customer loyalty and retention.

These competing demands all encourage re-examination of billing and customer service processes and transformation of the underlying billing automation. Capgemini can help you define and execute the right billing initiative, with an appropriate focus on total cost of ownership, while driving alignment between value and investment. We combine experience in executing billing transformation projects for large insurers and an external perspective that is not tied down by specific technologies or legacy perspectives.