Workplace Lead

General Responsibilities:
Delivering the technical tasks within defined timescales and to standards agreed in relevant Service Level Agreements with client;
Meeting various other Quality KPIs like UAT First Time Pass, Zero Downtime etc, wherever applicable;
Participating/driving various client meetings for strategy making, providing inputs wherever applicable;
Create a high-level design plan for any project, defining scope of work, providing solutions to deliver projects on time, delegating various sub-tasks to team, ensuring the delivery with appropriate quality norms and as per agreed SLAs with client;
Align all the standard processes in the corresponding service to adher ITIL standards and implement best practises;
Perform peer-reviews for the team-members to ensure the quality deliverable & defining stringent QA parameters from time-to-time based on Defect Trending and CAR;
Ability to improve the processes regularly to make it cost effective;
Should have excellent client facing skills and understand the client requirement;
Ability to Manage and mentor the team members;
People/Performance management of the entire team;
Excellent presentation and documentation skills, should be able to present capabilities to clients or senior management;
Ability to take strategic decisions, feed the recommendations to the management;
Identify upcoming technologies and plan out various trainings for the team;
Should be able to identify new resources’ requirement in advance and initiate recruitment ahead;
Should be able to identify new opportunities for business (other than own service)

Tecnologías: ITIL,

Salario: Sin especificar