Case Management – Managing chaos: unstructured processes and dynamic BPM

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Unstructured processes and dynamic BPM

Organizations increasingly need to deal with unstructured processes that ordinary Business Process Management (BPM) solutions were not designed to cope with. Case Management is a way to govern and control these unstructured processes, but Case Management solutions can be challenging to develop. Developing Case Management around a BPM solution – preferably in conjunction with an Enterprise Content Management system – solves many of the problems. Companies that have used this approach are already reporting significant benefits.