Global Chemicals Leader Strengthens Customer Focus with Global Change Program

| Caso de éxito

La colaboración con Capgemini Consulting señala el camino hacia un proceso de armonización mundial y constante mejora en el rendimiento.

“Capgemini’s contribution has been instrumental in the set-up of this, the largest
cultural change program ever undertaken at our company. The knowledge and commitment
of Capgemini has been instrumental in the ongoing success of this program.”

Director of Global Supply Chain

The Situation

New markets, new competition and new acquisitions all created new challenges
for a global chemical leader. In a world of change, the company was determined
to remain constant in its pursuit of excellence, and asked global consultants
Capgemini and its German consulting partner to help shape its global processes,
including end-to-end supply chain and customer management.

The Solution

Capgemini proposed a unique approach―to use its existing contacts with leading
multinationals to benchmark the company against performance in other industries
including automotive, oil and consumer goods. In collaboration with its partner,
Capgemini proposed a radical new solution based on streamlined master processes,
applied consistently around the world.

The Result

With the Capgemini findings fully accepted, the company has gained huge insight
into supply chain effectiveness and its impact on customer service and customer
loyalty.

It has embarked on a three-year transformation program to implement the findings
of the Capgemini study. Consistent processes―based on world-class best practices―will
be put in place globally to replace a diversity of local processes of variable
effectiveness.

Already, financial benefits are evident, including achievable annual cost savings
of some €30-40 million in the import/export process. But the deeper significance
is that the company is certain that it has found a sustainable approach to change―one
that will deliver ongoing improvements for the company and its customers.