Oracle B2C Customer Experience

Instant. Personalized. Engaging. Consumers expect a lot from the customer experiences they have. The B2C: All-Channel Experience delivers the interactions they want throughout the sales and after sales stages. And the results you need.

B2C: All-Channel Experience

Stay Relevant to Every Consumer in Every Interaction

Now more than ever, technology-savvy consumers demand relevant interactions at every stage of their shopping journey, from in-store to websites to social media. They want to find information in multiple sources and formats, and communicate with you through a range of channels.
 
With the B2C: All-Channel Experience, you can stay relevant to your customers and optimize every exchange by taking a global view of customer information from across your organization.


Put your Customer at your Core

Our B2C: All-Channel Experience offers an end-to-end approach that combines strategy, industry thought leadership and Oracle technologies:

  • Digital Strategy and Transformation: jumpstart organizational change with a digital strategy roadmap

  • All-Channel Commerce: integrate your commercial activities in all relevant physical and digital channels with Oracle Commerce

  • Consumer Dialogue: manage personal interactions in all its forms, from social media to mobile to location-based services


Your immediate benefits include:

  • Agile business and IT architecture that puts your customer in the middle

  • Personalized customer information to make interactions more relevant at every channel

  • Lowered Total Cost of Ownership by consolidating hardware platform and technology

  • Greater speed of adoption and lower risk


Harness the Power of a Multi-Channel Approach

We deliver the most comprehensive customer experience solution available by combining strategy, thought leadership and broad Oracle capabilities. Our unique agreement with Oracle on joint Global Trade Management is testament to our close collaborative relationship. 
 
We’ve worked with a number of retailers and consumer products manufacturers to deliver the benefits of an All-Channel Experience approach, including:

  • A major electronics retailer: Assisted with launch of an innovative multifunctional mobile application

  • A global consumer products manufacturer: Designed its digital strategy, which included an online channel that connects the company directly to its customers

  • A major UK grocery retailer: Created a platform that sells both food and non-food items online, providing significant growth opportunities to its business

  • A home goods manufacturer: Facilitated its entry into the direct-to-consumer business by designing and implementing its e-commerce operation


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