Customer Experience Transformation for Insurance

| Brochure

Capgemini’s First Notice of Loss Solution provides step-by-step guidance for customer service representatives

For insurers, First Notice of Loss (FNOL) is one of the most important processes in the claims-resolution lifecycle. It is the highest-value customer touch point and thus represents an opportunity to build customer loyalty. It is meant for client care and service at first point of contact.

Combining our domain knowledge and business technology implementation expertise, Capgemini has designed a FNOL solution across all lines of business which can guide your customer service representatives through the process using a highly intuitive and context-driven user interface leading to speedy resolution of customer incidents.