Managed Business Services for Smart Metering

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Add value faster by removing the complexity of managing multiple vendors.

High costs, rapidly changing technologies and shifting energy market dynamics continue to impact smart meter programs and challenge the conventional business models used by utilities to implement and manage these programs. Traditional accounting and regulatory rules that govern these programs have limited the commercial and delivery options available to utilities, constraining their ability to fully optimize quality of service, costs and benefits.

The typical capital-centric governance models used to manage smart meter programs see a utility act as the commercial and delivery principal, managing multiple vendor agents, often resulting in sub-optimal quality of service, inflated costs to ratepayers and lengthened timelines for implementations.

In response to these inefficiencies, some utilities are starting to adopt a Managed Business Service (MBS) approach to smart. It shifts the burden of managing inherent asymmetric information across multiple vendors to a single primary service provider. Outcomes are optimized by reducing multi-vendor complexity to a single contract between the utility and primary service provider that is directly based on overall business performance and objectives. With MBS, managing multiple vendors and suppliers is the responsibility of the service provider, which has expertise and experience with this model.