Maximizing customer satisfaction and operational efficiency through Next Generation Service Assurance for CSPs

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Next Generation Service Assurance for Communications Services Providers.

Service assurance needs to move beyond just detecting and restoring faulty resources and towards how that impacts customers. As new media services come on-stream, Communication Service Providers will need a more flexible architecture and more advanced ways of tracking resources—for example, to respond to a single fault in a bundle of content services. They will also need to invest in the organization’s processes and culture. But there are significant rewards: Next Generation Service Assurance can increase revenues as well as reduce churn and operational costs, and lead to increased customer satisfaction.