An IT relationship transforming as needs evolve
Ontario Power Generation (OPG) is an Ontario-based electricity generation company whose principal business is generation and sale of electricity in Ontario, Canada. OPG’s focus is on efficient production and sale of electricity from its generation assets, while operating in a safe, open and environmentally responsible manner.
OPG was interested in improving its operational capabilities while reducing the risk and cost of IT investments made earlier. IT outsourcing was seen as an effective way to achieve this.
In February 2001, OPG and Capgemini launched a joint venture called New Horizon System Solutions to deliver IT services to OPG.
Over time, the relationship evolved as OPG’s requirements for IT services shifted with an initial focus on service stabilization followed by customer service quality improvements, project delivery and IT contract procurement support, all while maintaining a focus on cost reduction.
The arrangement allowed OPG to focus on their core business of safely generating power for the Province of Ontario and ensure:
- increased stability of the IT environment and seamless delivery of IT services to OPG’s business
- effective measures for service quality and timeliness
- improved opportunities for its employees to grow in a global IT-focused organization
- significant cost savings relative to the original IT structure - industry-standard and market-based variable pricing that aligns with OPG’s long-term business objectives