SFR Gets Robust MVNO Platform

| Caso de éxito

Capgemini collaborates with SFR to build and maintain a robust platform for hosting Mobile Virtual Network Operators (MVNOs)

“SFR’s imperative was to ensure customer Mobisud could commercially launch its offer before the crucial Christmas period. Capgemini’s project team integrated seamlessly with ours to ensure that the MVNO platform was ready to host and enable our client to go to market in very aggressive timescales”
Olivier Renard, Deputy COO, SFR

The Situation

With 17.3 million customers and 8,000 employees, SFR is the second largest mobile telecommunications operator in France. In 2006, SFR saw the opportunity to offer a world class platform to host Mobile Virtual Network Operators (MVNOs) looking to enter the French market.

MVNOs were not only seeking easy access to an operator network but also help in managing their telecom business – an area of SFR’s key expertise. Therefore, SFR decided to develop a complete turnkey solution for MVNOs, positioning itself as a “Mobile Virtual Network Enabler.” Furthermore, MVNOs requested rapid rollout of services, ability to cover pre- and post-paid offers, and ready processes covering the length and breadth of the telecom business – from order management to bill generation.

The platform had to be available 24/7 and meet or exceed the quality of customer experience offered by established operators in the French market.

The Solution

For its proven track record and intimacy with SFR, Capgemini was chosen to assist in building the turnkey solution.

The solution involved building a robust platform that gives MVNOs easy access to all vital telecom processes, including:

  • management of telecom offers and promotions
  • order management through point of sale and website
  • provisioning of services on the network
  • management of customer relationship through a web-based application, self-care and IVR
  • generation of invoice
  • management of payments (via bank transfers or credit card)
  • management of prepaid recharge cycles (via scratch cards and e-vouchers).

Capgemini implemented the complete system based on the LHS-BSCS iX rating and billing platform. Applications and Infrastructure Management services were later entirely outsourced to Capgemini.

The Result

The new platform, based on a first class rating and billing package, was delivered within a very aggressive timeline with all requested functionalities. The first MVNO to host on the new platform was Mobisud. Commercially launched in Q3 2006, Mobisud was able to go to market before Christmas, which was a crucial period for it to reach sales targets and gain exposure.

***This project stands out from the crowd with SFR, Capgemini and LHS all short-listed in the Final for the Judges’ Award’ at the World BSS Awards, June 2008***