Global automotive supplier taps Capgemini’s Rightshore® to achieve strategic goals through IT applications management
Capgemini has been very involved in our efforts to control costs and manage our IT applications in the midst of a great deal of industry change and upheaval.They’ve been quite engaged in helping us align our IT strategy and plan, adapting to our changing business landscape and strategic direction. Spencer Gill, Director of Global Business Solutions, Visteon
Visteon Corporation, a leading global automotive supplier, decided to engage an outside provider to coordinate certain corporate and business IT services.Visteon wants to better harness technology for competitive advantage and adopt a structure that could accommodate business change to help the company respond to the cycles in the auto industry. Specifically, Visteon’s strategic goals were to:
- enhance speed to market
- evolve an IT capability that is responsive to Visteon’s business priorities
- refresh and enhance its technology platforms and business applications on a continuous basis to ensure market relevance
- provide greater flexibility in its services to ramp up and down according to business needs
- obtain a lower average cost while improving services.
Today, Capgemini delivers the majority of the applications development, enhancement and maintenance services(AMS) for Visteon’s existing corporate and business applications (excluding engineering and plant floor applications). These applications encompass legacy, electronic data interchange (EDI), client/server, e-business and enterprise resource planning (ERP) applications, among others. In particular, Capgemini provides AMS services for the global use of SAP, QAD and PeopleSoft in support of their production and non-production functions. Prior to the current contract, Capgemini supplied consulting, development and maintenance services to Visteon as part of a multi-year master services agreement.
Capgemini is a major contributor to Visteon’s integration services for recent and ongoing restructuring and consolidation activities. Application services include strategic projects, tactical projects, production support and enhancement, process optimization and ongoing applications management and maintenance.
In addition, Capgemini assisted Visteon in reducing applications maintenance costs by 40% in 2009 and 2010. Capgemini has worked with Visteon to decrease the incidence of service tickets by 50% and continues to work with the client to identify additional improvement opportunities, providing users direct access to knowledge management and maintaining business continuity.