Capgemini maintained the core IT systems for home-improvement retailer Wickes during construction of the parent company's new data centres. Assistance was also provided with training of new staff ahead of the relocation.
During a challenging period of change for our business, Capgemini’s IT capabilities and HR skills played a key part in successfully addressing the many challenges involved. Graham Malpas, Service Delivery Manager, Travis Perkins (Wickes’ parent company)
Wickes operates more than 180 home-improvement stores in the United Kingdom and is owned by Travis Perkins, a leading supplier to the UK building and construction industry.
Following a decision by Travis Perkins to consolidate its IT department in Northampton, the company approached Capgemini to take on the Wickes Data Centre and its Operations & Technical Support staff, and manage the Wickes IT Systems & Computer room until Travis Perkins completed construction of two new data centres. At that point, Travis Perkins’ own computer systems and support staff would be relocated, followed by the Wickes’ systems.
The £1 million (€1.3 million) outsourcing contract was awarded to Capgemini by Travis Perkins. The aim was to ensure top-quality 24/7 service pending migration of Wickes’ IT systems to the new Travis Perkins data centres. The contract covered computer operations and technical support for all core IT systems at Wickes, including daily store polling, sales processing, stock control and warehousing systems support for all 180 Wickes stores across the UK.
The approach allowed Travis Perkins and Wickes to keep services at peak levels, retain key staff and maintain staff morale. At the same time, it helped eliminate risks and ensure a smooth migration to the new data centre location.